Overview
Hunt’s Custom Cargo Return Policy
At Hunt’s Custom Cargo, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a product may not meet your expectations or you may need to return it for various reasons. Therefore, we have developed a comprehensive return policy to ensure a hassle-free return process for our valued customers.
1. Eligibility for Returns:
– To be eligible for a return, the trailer or product must be purchased directly from Hunt’s Custom Cargo.
– The product must be in its original condition, unused, and in the same packaging as received.
– The return request must be initiated within the specified return period, which may vary depending on the product category.
2. Return Process:
– To initiate a return, please contact Josh at (912) 422-4432 or email [email protected].
– Provide the necessary details, including the order number, product information, and reason for return.
– Our customer support team will guide you through the return process, including providing a return shipping label if applicable.
3. Return Shipping:
– If the return is due to a defect, damage during shipping, or an error on our part, Hunt’s Custom Cargo will cover the return shipping costs.
– If the return is due to a change of mind or any other reason not attributable to Hunt’s Custom Cargo, the customer will be responsible for the return shipping costs.
4. Refund Process:
– Once the returned product is received and inspected, we will notify you of the status of your refund.
– If the return is approved, a refund will be initiated to your original payment method within a specified timeframe.
– Please note that the refund may take some time to reflect in your account, depending on your bank or payment provider.
5. Exceptions:
– Certain products may be non-returnable or have specific return conditions. These exceptions will be clearly mentioned on the product page or during the checkout process.
6. Damaged or Defective Products:
– In case you receive a damaged or defective product, please contact our customer support team immediately.
– We may request additional information or evidence, such as photographs, to assess the issue and provide an appropriate resolution.
7. Exchange Policy:
– Collins Custom Cargo currently does not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.
8. Customer Support:
– Our dedicated customer support team is available to assist you with any queries or concerns regarding returns. You can reach out to us through our website, email, or phone. Please note that this return policy is subject to change without prior notice. We recommend reviewing the policy at the time of purchase or contacting our customer support team for the most up-to-date information. Thank you for choosing Hunt’s Custom Cargo. We appreciate your trust and look forward to serving you.
Conclusion
Thank you for your recent purchase from Hunt’s Custom Cargo. We want to ensure that you are completely satisfied with your purchase, which is why we offer a 30-day refund and return policy. If for any reason you are not satisfied with your purchase, you may return the item within 30 days of the original purchase date for a full refund. Please note that the item must be in its original condition, unused, and with all original packaging and tags intact. To initiate a return, please contact our customer service team at Hunt’s Custom Cargo either by phone or email. They will provide you with a return authorization number and guide you through the return process. Please make sure to include the return authorization number on the package when you send it back to us. Once we receive the returned item and verify its condition, we will process your refund within 5 business days. The refund will be issued in the same form of payment used for the original purchase. Please note that the customer is responsible for the return shipping costs unless the item received was damaged or defective. In such cases, we will provide a prepaid shipping label for the return. If you received the wrong item or if it arrived damaged, please contact our customer service team at Hunt’s Custom Cargo immediately. We will arrange for a replacement to be sent to you as soon as possible, free of charge. Please keep in mind that certain items may be excluded from Hunt’s Custom Cargo’s refund and return policy, such as personalized or customized products. Additionally, any items that have been used, damaged, or are not in their original condition may not be eligible for a refund. We strive to provide excellent customer service at Hunt’s Custom Cargo and want to ensure your shopping experience with us is a positive one. If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to reach out to our customer service team. Thank you for choosing Hunt’s Custom Cargo, and we appreciate your business!